Shipping policy
Shipping Policy – Flexi-Pro
At Flexi-Pro, we do everything we can to ship your orders quickly and ensure a pleasant and secure shopping experience.
1. Delivery Zones
We currently deliver to the United Kingdom and internationally. For any delivery request to other destinations, please contact us at contact@flexipro-tools.com before placing your order.
2. Processing and Dispatch Times
- Orders are processed within 24 to 48 business hours after payment confirmation.
- Once your order has been dispatched, you will receive a confirmation email with a tracking number (where available).
3. Delivery Times
Average delivery times are 6 to 9 business days from the date of dispatch, depending on the carrier and destination. These timeframes are provided as a guide and may vary during peak periods (sales, holidays, promotions, etc.).
4. Shipping Costs
- Shipping costs are included in the displayed product price (unless otherwise stated at checkout).
- No additional charges will be applied at the time of payment.
5. Order Tracking
Once your order has been dispatched, you will receive an email containing the tracking link and number for your parcel. You can follow the progress of your delivery directly on the carrier's website.
6. Delays or Delivery Issues
In the event of a delay or delivery issue:
- First check the status of your parcel using your tracking number.
- If the issue persists, contact our customer service team at contact@flexipro-tools.com with your order number.
Flexi-Pro cannot be held liable for delays attributable to the carrier, weather conditions, strikes or any case of force majeure.
7. Damaged or Incorrect Parcel
If you receive a damaged parcel or a product that does not match your order, please contact us within 48 hours with supporting photos. We will offer you an appropriate solution (replacement, refund, etc.).