Privacy policy

Privacy Policy – Flexi-Pro

Last updated: July 2, 2026

flexipro operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). flexipro is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable. Depending on how you interact with the Services and your place of residence, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including credit card, debit card and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us including information you include in your communications with us, such as when you submit a customer service inquiry.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, adapting and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process your payments and orders, remember your preferences, send you account-related notifications, process purchases, returns, exchanges or other transactions, create and maintain your account, organize shipments, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or services on the Services or on other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, and detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity.
  • Communicating with you. We use your personal information to provide customer service, respond to your inquiries and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, including:

  • With Shopify, service providers and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide you with marketing services and targeted advertising.
  • When you instruct us, submit a request or otherwise consent to the disclosure of certain information to third parties.
  • With our affiliates or more broadly within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms or policies, or to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transferred to and shared with Shopify, as well as with third parties who may be located in countries other than your own. For more information on how Shopify uses your personal information and the rights available to you, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible and we cannot guarantee "perfect security." We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. The length of time we retain your personal information depends on various factors, such as the need to maintain it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information:

  • Right of access/right to information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request deletion of the personal information we hold about you.
  • Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of your personal information and request its transfer to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. You may opt out of promotional emails at any time by using the unsubscribe option included in our emails.

If you reside in the United Kingdom or the European Economic Area, you may also have the following additional rights:

  • Right to object to and restrict processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

You may exercise these rights at the designated locations on the Services or by contacting us using the details below. For more information on how Shopify uses your personal information and the rights available to you, please visit https://privacy.shopify.com/en.

Complaints

If you wish to lodge a complaint about our processing of your personal information, please contact us using the details below. Depending on your place of residence, you may have the right to lodge a complaint with the competent data protection authority in your region.

International Transfers

We may transfer, store and process your personal information outside the country in which you reside. Where we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date accordingly.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at: 📧 contact@flexipro-tools.com

 

Company Name: FLEXIPRO TOOLS LIMITED
Registration: 80880290
Address:
FLAT 2304, 23/F, HO KING,
COMM CENTRE, 2-16 FA YUEN
STREET, MONG KOK
HONG KONG